Membership FAQ

General Program Information

Q. What is the KeyPoint Passport Lifestyle program?

The KeyPoint Passport Lifestyle program is managed by Passport Unlimited and is designed to connect you with exclusive savings at many local and national vendors both online and around town. Enjoy!

Q. How can I provide feedback on the program?

If you'd like to share your thoughts with us, please send us an email at support@passportunlimited.com or call us at (800) 410-4211.

Q. Can I suggest a vendor to join the program?

To suggest a new vendor, please complete our vendor suggestion form.

Q. How do the website and Passport Mobile app determine my location?

The website uses your IP address to estimate your current location when displaying content. You can view content in other areas by updating your location in the website header.

The Passport Mobile app uses your device location to display content, provided you have enabled the Location permission for the app on your device. If the Location permission is disabled, the app will display content based on the location listed in your profile. You can view content in other areas by updating your location in the mobile app header.

Mobile Membership Information

Q. How do I launch my mobile membership?

When you create a profile on the KeyPoint Passport Lifestyle program, your profile is automatically configured with a digital membership.

Once you have received your mobile membership card number via the KeyPoint Passport Lifestyle website, please download the Passport Mobile app on your smartphone then log in with your card number and email used during registration.

You can download the Passport Mobile app by visiting your phone's marketplace and searching for "Passport Mobile". The Passport Mobile app is available for Android and iOS devices.

If you have previously downloaded the Passport Mobile app on your device, please make sure the app has been updated to the latest version.

Q. Can my spouse, partner or dependents use my mobile membership?

Yes: your spouse, partner or dependents may use your mobile membership. They will need your mobile card number and your registered email address to activate the mobile membership on their device.

Since this is a benefit intended only for you and your immediate family, your KeyPoint Passport Lifestyle mobile membership may be activated on a maximum of 5 devices.

Q. What if I forget my unique KeyPoint Platinum Visa® card number?

If you've forgotten your card number, click here and enter the email address associated to your membership. Passport will send you an email with your card number in just a few minutes!

Q. What if I have issues using the mobile membership?

If there's an issue blocking your use of the mobile membership or if you have a question about the redemption process, please call Passport's Member Relations team at (800) 410-4211 or email them at support@passportunlimited.com.

Discount Redemption

Q. How do I show the mobile membership at the point-of-sale to receive my discount?

When you are at a location that accepts your KeyPoint Platinum Visa® membership, open the Passport Mobile app and find the offer listing within the app where you would like to use your membership. Tap the listing and then tap the "Use Card" button.

At Passport Dining restaurants, the app will generate a redemption code. The redemption code and card number shown should be written at the top of your receipt prior to payment.

At local merchants, the app will display a live digital image of your card which should be presented to the merchant at the time of purchase.

Q. How do I get my discount online?

Participating e-commerce vendors are listed throughout the site. Under Offer Type, use the Online Offers filter to show only e-commerce offers. When you click on a link to a participating e-commerce vendor, instructions for savings will be displayed. Some vendors require that you enter a code during checkout; others apply the discount automatically. Simply follow the instructions shown for savings!

Q. Can I access online offers from the Passport Mobile app?

Yes: you may use the Passport Mobile app to find and access online offers in the KeyPoint Passport Lifestyle program. You will be directed to the online vendor's website from the Passport Mobile app to complete your online purchases.

Passport Dining Restaurant Savings 

Q. How do I use the card at Passport Dining restaurants?

Your KeyPoint Passport Lifestyle membership provides savings at a selection of prestigious restaurants. Browse this website or launch the Passport Mobile app to find a list of participating locations in your area.

To use your KeyPoint Passport Lifestyle membership at a participating restaurant, tap the restaurant's listing in the Passport Mobile app to view the details. Then tap the "Use Card" button to generate a redemption code. The redemption code and your card number should be written at the top of your receipt prior to payment.

Please tip 18-20% on your total bill, before any deductions are made. In select areas, some restaurants may automatically include an 18% gratuity on your bill. These restaurants are denoted with an icon in the upper-right portion of their listing.

Instructions by Offer Type

• New Offers:
  These are dining offers new to Passport in the last 30 days.
• Upscale:
  These restaurants offer either...
  • A complimentary entrée with the purchase of another entrée. The lowest priced entrée will be deducted. A minimum of one adult entrée per person in the party must be ordered. An appetizer is considered an entrée only if an entrée is purchased by the party. Entrées may not be split. Excludes alcohol and Happy Hour unless otherwise specified on the listing. If a party of four or more is present with two Passport Cards, the two lowest priced entrées in the party are compliments of the restaurant. This includes when separate checks are issued. Or
  • 20% off the total guest check up to $100. Maximum of ONE card per party. Excludes alcohol and Happy Hour unless otherwise specified on their listing. Or
  • 20% off the total guest check up to $50. Maximum of ONE card per party. Excludes alcohol and Happy Hour unless otherwise specified on the listing. Or
  • 20% off the total guest check for 2 to 6 people. Maximum of ONE card per party. Excludes alcohol and Happy Hour unless otherwise specified on their listing.
  • If a restaurant offers more than one offer type, only one offer may be used per visit.
• Casual / Family Friendly:
  These restaurants offer either...
  • A complimentary entrée with the purchase of another entrée. The lowest priced entrée will be deducted. A minimum of one adult entrée per person in the party must be ordered. An appetizer is considered an entrée only if an entrée is purchased by the party. Entrées may not be split. Excludes alcohol and Happy Hour unless otherwise specified on the listing. If a party of four or more is present with two Passport Cards, the two lowest priced entrées in the party are compliments of the restaurant. This includes when separate checks are issued. Or
  • 20% off the total guest check up to $100. Maximum of ONE card per party. Excludes alcohol and Happy Hour unless otherwise specified on their listing. Or
  • 20% off the total guest check up to $50. Maximum of ONE card per party. Excludes alcohol and Happy Hour unless otherwise specified on the listing. Or
  • 20% off the total guest check for 2 to 6 people. Maximum of ONE card per party. Excludes alcohol and Happy Hour unless otherwise specified on their listing.
  • If a restaurant offers more than one offer type, only one offer may be used per visit.
• To Go:
  These restaurants offer 20% off the total guest check on carryout orders, excluding alcohol. Automatic gratuity does not apply but we encourage appropriate tipping.
  • If a restaurant offers more than one offer type, only one offer may be used per visit.
• Banquets:
  These restaurants offer 10% off the total guest check.
• Catering:
  These restaurants offer 15% off the total guest check.
• Delivery:
  These restaurants offer 10% off the total guest check when ordering directly from the restaurant. Automatic gratuity does not apply but we encourage appropriate tipping.

Q. Are there any restrictions on restaurant use?

A restaurant's primary offer is detailed on their listing.

Some restaurants may offer additional special offers beyond the standard offer. These offers are detailed in each restaurant's listing. Some restaurants may automatically include an 18% gratuity on your bill at the end of your meal. If a restaurant includes the 18% gratuity, it will be noted in their listing.

All restaurant offers are for dine in only unless categorized as a To Go offer or otherwise noted in the restaurant's listing.

Passport memberships are not accepted on major holidays, or any day a specific restaurant terms a holiday (St. Patrick's Day, Cinco de Mayo, Mother's Day etc.) If you have questions regarding a restaurant's interpretation of a holiday, please call ahead.

Discount offers available to members are not valid with any other offers, including (but not limited to) other coupons, promotions, discounts, or specials unless explicitly stated otherwise by the restaurant.